Happy Thanksgiving: A Message From President Heidi Fox

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This is the time of year when many of us are counting our blessings and feeling very thankful for those special people in our lives. For me, I feel thankful for those people in my life and especially for those who no longer are in my life; however, still have a huge impact on my daily living. The most extraordinary individual for me is the founder of Petschauer Insurance, my dad, John Petschauer. We at Petschauer Insurance loved calling him, JP. I am so grateful for the legacy that he passed to me which was always to be honest and maintain integrity. His wisdom helps to build a very strong and solid foundation at Petschauer Insurance. He always said “you are only as successful as your staff behind you”. And he is so right! Now that I reflect on his legacy, I realize, little did JP know he was always state of the art with a consistent philosophy about always maintaining his level of excellence in all of his relationships.
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As I sit here writing this blog, I find myself embracing the philosophies he always professed. So, this blog is dedicated to my staff… “Team Petschauer”, as I lovingly call them. I want to thank you all for the dedication and commitment you demonstrate in being the best insurance professionals. You always go above and beyond for our clients as well as for each other. And, if you are a client of the amazing Petschauer Insurance Agency, then trust and feel confident that my team has your back as well. They are always there for you. Like JP, it is clear you all want to be successful in both your personal and business relationships. You have each others back and the prevailing feeling I get is that we are an amazing team!

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My hope is that all agency owners (actually ALL business owners) appreciate their team because your success is only as good as the team you have surrounding you. I have come to learn that every effort I make to provide my team with the tools, education, experience and professional atmosphere serves only to build on the success of my firm. During this time of thanksgiving I feel most appreciative to the team that surrounds me.

I invite you to read our blogs and join us on Facebook where we regularly post about our anniversaries, team building outings, and individual staff members. Our Social Media Department is run in house and solely supported by Team Petschauer. Many staff members spend their own personal time researching and thinking of creative ways to share their knowledge with our clients because they are committed to learning and growing and wanting our clients to be informed. My team is always on time for work and ready to start their day with enthusiasm! They are like “First Responders”. You saw their dedication during the tragedy of Hurricane Sandy. Our office may have been closed; however, my staff was leading our Disaster Recovery Plan from where ever they could. My staff is always positive, offering suggestions and taking leadership in all aspects of our office life together. They all have truly embraced our professional development philosophy to be independent insurance professionals. Even during this time of stress they have an amazing gift to find a moment to get together and laugh which builds a bond that helps them (and myself) regroup so we can stay focused and positive to get the claims processed and our jobs done.

From the bottom of my heart I say “Thank you Team Petschauer!” And to dad, John Petschauer, I say thank you for leaving me such an amazing legacy. I am so grateful to each and every one of you and I dedicate this blog to your professional commitment and dedication to our firm. I wish Team Petschauer, their families and all our clients a very blessed Thanksgiving Holiday.

-Heidi Fox

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From the first time I spoke with Lori Halloran at Petschauer Insurance, I knew she was a special person. She is a woman that conducts herself professionally, with compassion and full knowledge of all types of insurance Petschauer has to offer. While speaking with her, as she explained and answered all of my questions, I felt like I was speaking with family…which is another way to describe this company. She has a way of making very confusing decisions so simple and easy to understand. I even added another insurance policy to my two renewal policies because of her. My last renewals could have been processed via mail but I really wanted to take the time to drive and meet this wonderful woman face to face. She greeted me with this huge beautiful smile, which matched her personality perfectly. So, I just had to go back another time just to say “Hi” and bring her flowers in appreciation for all her help and also celebrate a new friendship. The Petschauer “Family” has been there for me since my first policy when I was 19 years old, and now I’m a “senior”. I’ve been with them forever and don’t plan on going anywhere else. Thank you Lori for your dedication and to the rest of the Petschauer staff.
Jane Deitlein
Excellence in customer service and it’s a one stop shop for all my insurance needs.
Tom Haines
My company has called on Petschauer Insurance for many years for its insurance needs: liability, liquor, auto, etc. Working with Erwin and his team has been a pleasure from beginning to present. They are quick to answer any question and provide sound advice. I have always felt that my and our needs are important to them, in theory and practice. They go the extra mile, and we continue to be well served.
Stephen Kennard from Canard Inc.
I have been with Petschauer Insurance for over twenty five years. The staff is knowledgeable and professional. Petschauer writes both my personal and commercial insurance and they provide excellent counseling. I truly trust the firm and their staff. Thank you.
Mike Matonti
I have been with Petschauer Insurance for a long time. My account executive Lori Halloran is like family to me: she is always there when I need her and is very knowledgeable and understanding. I wouldn’t go anywhere else for my insurance needs.
Vincent Falcone
Petschauer is great. I never had a problem.  They always call me back. Fabulous employees who are always willing to help.
Marty Bruno
I have worked with various individuals at Petschauer and have found each to be responsive, courteous, and thoughtful. Each year, the contact for my auto policy proactively seeks new bids and has consistently saved me money on my policy.
Ryan Huber
I have had the pleasure of working with various members of the Petschauer Team, both personally and professionally for 20+ years. And I couldn’t have done it without them. They go above and beyond. Heidi, Narima, Sherri and LuAnn don’t just bring to us the products they offer, they help me to understand the specifics and evaluate what makes the most sense for me, my family and my employees. I always feel I have a better understanding of an industry I have no understanding of so that I can evaluate the offerings in a smart way, cost effective way. They are proactive with renewals, allowing us the time to do our due diligence, evaluate our plans to be sure we’re properly covered and are always there to listen and help with special circumstances. Their kindness, caring and willingness to lend an ear when needed, really makes them stand apart from the rest. Heidi and her family have built a beautiful culture at Petschauer and I highly recommend them to anyone I meet.
Jamie Stedman-Novo
Spence-Chapin has had the pleasure of working with the wonderful John Petschauer, Inc. for 15+ years. They have always provided excellent service to us–with great knowledge, expertise, and patience — even in the most challenging situations. There has not been one time when they have not been immediately accessible to us, even at a moment’s notice. We thank them for their work and celebrate their 60th anniversary, while looking forward to working with them for another 60 years and beyond!
Spence-Chapin
My family and I are long time personal and business clients of Petschauer Insurance. We sincerely appreciate your responsiveness and the quality of service that Petschauer provides. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Greg Weiss