Looking Back, Moving Forward: The Legacy Continues

THE PETSCHAUER LEGACY CONTINUES

BLOG #4

The value of family and community was so integral to my dad, John Petschauer – or JP as we lovingly called him - as a person and as a professional.  He looked to his family to continue to develop and perpetuate his business.  JP always embraced the concept of moving forward.  He knew when it was time to transition out and help my cousin, Erwin Petschauer, and I transition into our new leadership roles.  With his mentoring and guidance, we were able to have our own focus and he helped us to make our individual contributions to the business. 

Since Erwin’s degree was in computer engineering, he took us to higher and higher levels of automation and efficiency over the years.  Today with Erwin’s risk management expertise, he now heads our New Business Development, which has been instrumental in the growth of our business.  Just like JP, Erwin loves networking with people and offering advice to business owners on how to protect their property and assets to keep their businesses viable and growing.  With my management degree, one of my main focuses is on professional staff development, which means hiring and developing a solid in-house team of knowledgeable insurance consultants who are committed and dedicated to customer service. 

Together Erwin and I have reached out to local residences to fill many employment positions and our staff has grown from 3 to 14 as of today.  With my dad’s mentoring, Erwin and I partnered and brought our own experience and passion to help grow Petschauer Insurance into who and what we are today. JP may only be here in spirit today, but he is so alive in all of us here at Petschauer Insurance. Even the staff that never had the privilege of working with him can feel the energy of his legacy. I know my dad is so proud!

So what’s the reason for our move? Find out why “moving forward” is so important for the Petschauer Legacy  in our final Blog #5.

 In case you missed it, here are Looking Back, Moving Forward: Part 1, Part 2 & Part 3.

 

By: Heidi Petschauer, CIC

President

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Quality attentive service is hard to find, but at Petschauer Insurance that’s what you can expect from their always friendly staff . It’s what we’ve experienced for all these many years.
John from Forest Pork Store Inc.
Spence-Chapin has had the pleasure of working with the wonderful John Petschauer, Inc. for 15+ years. They have always provided excellent service to us–with great knowledge, expertise, and patience — even in the most challenging situations. There has not been one time when they have not been immediately accessible to us, even at a moment’s notice. We thank them for their work and celebrate their 60th anniversary, while looking forward to working with them for another 60 years and beyond!
Spence-Chapin
My family and I are long time personal and business clients of Petschauer Insurance. We sincerely appreciate your responsiveness and the quality of service that Petschauer provides. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
Greg Weiss
I have been with Petschauer Insurance for over twenty five years. The staff is knowledgeable and professional. Petschauer writes both my personal and commercial insurance and they provide excellent counseling. I truly trust the firm and their staff. Thank you.
Mike Matonti
My company has called on Petschauer Insurance for many years for its insurance needs: liability, liquor, auto, etc. Working with Erwin and his team has been a pleasure from beginning to present. They are quick to answer any question and provide sound advice. I have always felt that my and our needs are important to them, in theory and practice. They go the extra mile, and we continue to be well served.
Stephen Kennard from Canard Inc.
I have had the pleasure of working with various members of the Petschauer Team, both personally and professionally for 20+ years. And I couldn’t have done it without them. They go above and beyond. Heidi, Narima, Sherri and LuAnn don’t just bring to us the products they offer, they help me to understand the specifics and evaluate what makes the most sense for me, my family and my employees. I always feel I have a better understanding of an industry I have no understanding of so that I can evaluate the offerings in a smart way, cost effective way. They are proactive with renewals, allowing us the time to do our due diligence, evaluate our plans to be sure we’re properly covered and are always there to listen and help with special circumstances. Their kindness, caring and willingness to lend an ear when needed, really makes them stand apart from the rest. Heidi and her family have built a beautiful culture at Petschauer and I highly recommend them to anyone I meet.
Jamie Stedman-Novo
I have worked with various individuals at Petschauer and have found each to be responsive, courteous, and thoughtful. Each year, the contact for my auto policy proactively seeks new bids and has consistently saved me money on my policy.
Ryan Huber
I have been with Petschauer Insurance for a long time. My account executive Lori Halloran is like family to me: she is always there when I need her and is very knowledgeable and understanding. I wouldn’t go anywhere else for my insurance needs.
Vincent Falcone
Excellence in customer service and it’s a one stop shop for all my insurance needs.
Tom Haines
From the first time I spoke with Lori Halloran at Petschauer Insurance, I knew she was a special person. She is a woman that conducts herself professionally, with compassion and full knowledge of all types of insurance Petschauer has to offer. While speaking with her, as she explained and answered all of my questions, I felt like I was speaking with family…which is another way to describe this company. She has a way of making very confusing decisions so simple and easy to understand. I even added another insurance policy to my two renewal policies because of her. My last renewals could have been processed via mail but I really wanted to take the time to drive and meet this wonderful woman face to face. She greeted me with this huge beautiful smile, which matched her personality perfectly. So, I just had to go back another time just to say “Hi” and bring her flowers in appreciation for all her help and also celebrate a new friendship. The Petschauer “Family” has been there for me since my first policy when I was 19 years old, and now I’m a “senior”. I’ve been with them forever and don’t plan on going anywhere else. Thank you Lori for your dedication and to the rest of the Petschauer staff.
Jane Deitlein